23/01/2012
Maire Tecnimont con Alfaproject.net per l'Asset Tracking
02/11/2011
Alfaproject.net al corso avanzato di Organic Electronics del Politecnico di Milano
14/10/2011
11 anni di Alfaproject.net e nuova sede
12/10/2011
Logistics Vision 2011


Contacts
AlfaProject.net srl
Edificio Sedici - Viale Sarca, 336/F
20126 Milano - Italia
tel. +39 02 36720800 - fax. +39 0236720804

Brochure
Download the EPM EFT POS Management brochure

Home - ICT Solutions - EPM EFT POS Management

First platform to manage ITIL Compliant POS with a Service Management vision.

EPM is the vertical solution which supports the Service Centre to manage completely POS devices on the territory.
  • Multivendor
  • Ready for Pay per Use
  • Contractual flexibility
  • Flexibility in the definition of Services and SLA
  • Web based
  • Ready to manage services for third parties
  • Complete monitoring of Value Chain
  • SLA punctual monitoring
  • Possibility of Data warehousing


Modular Solution


EPM - Service Area
  • Help Desk support system
  • Calls recording
  • Trouble Ticketing management
  • Calls classification
  • History of the dealer activities
  • History of the logic and physical asset
  • Automatic call assignment (vendor, geographic area, term id)
  • Dealer’s personal data and term id data
  • Display of contract services with relative SLA
  • Escalation management and SLA control system (service Type)
  • Control and level display and warehouse availability


EPM - Manager Area
  • Clients managing
  • Suppliers managing
  • Services and products catalogue with compatibility table
  • Rules managing to supply and manage services
  • Price list for products and services
  • Application services
  • Creating and managing contacts with pricing and supplying conditions
  • Setting and managing active and passive SLA
  • Automatic service assignment
  • Administration area
  • Users managing


EPM - Support Area
  • Dedicated to third parties who are involved in service supplying
  • Display of the requested activities
  • Display and alerts on the expiring/expired activities
  • Activity planning
  • Managing the peripheral warehouse with assets, which are new, damaged, etc.
  • Automatic creation of the service report
  • Activity solutions
  • Closing the activities with information on the found problems
  • Signalling problems or impossibility to perform the assigned activities
  • Personalized and trusted web access


EPM - Customer Area
  • Dedicated to clients in the case of services supplied to third parties
  • Display of open activities
  • Display of the solved and closed activities
  • Detail of the problems found in the field
  • Personalized and trusted web access


Technology Platform
  • CA Unicenter Service Plus Service Desk
  • DBMS MS Sql Server 2000
  • Framework MS .Net


Job - Sitemap - Privacy

Alfaproject.net S.r.l. © 2009 - All rights reserved
P.IVA 13210640150