
The modern management of complex information systems considers IT Governance as one of the most interesting areas. Though its BU “AlfaLAB”, Alfaproject.net offers services of executive consulting with a special attention to the reengineering of the processes for the alignment of ICT functions with Business needs
- ITIL (IT Infrastructure Library): ICT Best Practices
- Post Sales Maintenance Services Management (planning of systems and organisation of post-sale assistance)
- Risk Assessment regarding personal data protection (Law 196/03)
- Continuity Management Assessment (analysis of high-reliability processes and architectures and disaster recovery)
- Service Desk Assessment (analysis of support systems to ICT and non-ICT users, according to the ITIL standard)
- Service Desk Design (planning of complex Service Desk services according to the ITIL standard)
- ICT Service Management Business Process Reengineering (reengineering of managing processes of ICT services)
- Service Oriented Business Process Reengineering (reengineering of service-oriented business processes)
- Benchmarking on the solutions regarding micropayments and EFT/POS systems