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The modern management of complex information systems considers IT Governance as one of the most interesting areas. Though its BU “AlfaLAB”, Alfaproject.net offers services of executive consulting with a special attention to the reengineering of the processes for the alignment of ICT functions with Business needs

  • ITIL (IT Infrastructure Library): ICT Best Practices
  • Post Sales Maintenance Services Management (planning of systems and organisation of post-sale assistance)
  • Risk Assessment regarding personal data protection (Law 196/03)
  • Continuity Management Assessment (analysis of high-reliability processes and architectures and disaster recovery)
  • Service Desk Assessment (analysis of support systems to ICT and non-ICT users, according to the ITIL standard)
  • Service Desk Design (planning of complex Service Desk services according to the ITIL standard)
  • ICT Service Management Business Process Reengineering (reengineering of managing processes of ICT services)
  • Service Oriented Business Process Reengineering (reengineering of service-oriented business processes)
  • Benchmarking on the solutions regarding micropayments and EFT/POS systems