First managing platform for POS systems entirely ITIL Compliant and from the Service Level Management point of view.

EPM is the vertical solution aimed at supporting the Service Centre in the global managing of a POS system widespread on the territory.
- Multivendor
- Preset for Payper per Use
- Contractual flexibility
- Flexibility to determine Services and SLA
- Web based
- Preset for service management for third parties
- ValueChain complete monitoring
- SLA prompt monitoring
- Data warehousing possibility

Modular Solution


EPM - Service Area
- Help Desk support system
- Calls recording
- Trouble Ticketing management
- Calls classification
- History of the dealer activities
- History of the logic and physical asset
- Automatic call assignment (vendor, geographic area, term id)
- Dealer’s personal data and term id data
- Display of contract services with relative SLA
- Escalation management and SLA control system (service Type)
- Control and level display and warehouse availability

EPM - Manager Area
- Clients managing
- Suppliers managing
- Services and products catalogue with compatibility table
- Rules managing to supply and manage services
- Price list for products and services
- Application services
- Creating and managing contacts with pricing and supplying conditions
- Setting and managing active and passive SLA
- Automatic service assignment
- Administration area
- Users managing

EPM - Support Area
- Dedicated to third parties who are involved in service supplying
- Display of the requested activities
- Display and alerts on the expiring/expired activities
- Activity planning
- Managing the peripheral warehouse with assets, which are new, damaged, etc.
- Automatic creation of the service report
- Activity solutions
- Closing the activities with information on the found problems
- Signalling problems or impossibility to perform the assigned activities
- Personalized and trusted web access

EPM - Customer Area
- Dedicated to clients in the case of services supplied to third parties
- Display of open activities
- Display of the solved and closed activities
- Detail of the problems found in the field
- Personalized and trusted web access

Technology Platform
- CA Unicenter Service Plus Service Desk
- DBMS MS Sql Server 2000
- Framework MS .Net