Desktop Fleet Management
Every company or organisation uses an ICT infrastructure as work tool which may be simple or structured and has to grant continuity and performances.
The global economy leads to an always increasing optimisation of the processes to reduce the costs sensibly and, at the same time, improve the qualitative level offered by the service.
As the IT infrastructures' complexity is increasing, the associated managing costs increase as well in proportion, causing significant regression to the corporate balance.
So it is natural that more and more corporations are interested in use the outsourcing for the whole managing and maintenance of the ICT structure, so to obtain a lower TCO.
Desktop fleet management meets this need allowing an outsourcing managing service of the whole net (servers, apparatuses, desktops and laptops) added to a 1st and 2nd level help to the users.
The service is not only limited to manage the ICT infrastructure and the interventions in case of breakdown or update, but an important section is dedicated to the assistance to the single user via SLA (Service Level Agreement) which characterize and qualify the service.

Targets:
- Check and qualify the ICT costs
- Monitor the support and managing activities
- Improve the level of the offered service
- Cut the managing costs of the ICT resources in very short times
- Requalify the activities of the ICT resources
- Focus on one’s core business

Alfaproject.net’s offer

HelpDesk/WebDesk
Complete or selective outsourcing to manage the corporate PCs/servers through the helpdesk/webdesk service to support the users for the IMAC activity (Installs, Moves, Adds and Changes)

Remote Control
Remote access and control of Servers, Desktops, Laptops to reduce the times of inactivity to the minimum by monitoring the systems performances and intervening opportunely for the corrective activities, added to a 2nd level of remote assistance to the users.

Software Delivery
Remote and cumulative distribution and installation of applications and software updates.

Asset Management
Registration, control and localization of all hardware and software goods and monitoring the changes through an automatic inventory of every workstation connected with the net.

Network Management
Designing, improving and maintaining of a secure net infrastructure which supports the business.

On Site Intervention
scalable and flexible ICT support supplied by qualified personnel in short times.

Hardware & Software Supply
Identification, supply and installation of Hardware and Software.

Repair Life Cycle Management
Coordinating the activities which are linked to repairing apparatuses supplied by third parties.